Terms and Conditions
Product Sales
1. Subject
1.1. These General Terms and Conditions, updated in October 2026, together with the order form and other elements referred to herein, are intended to regulate the terms and conditions governing the provision of the Adega do Cantor Online Store Service – Sociedade de Vitivinicultura Lda, with tax identification number 506 164 381, headquartered at Quinta do Miradouro, Alamos, Apartado 5008, 8200-443 Guia ABF, hereinafter referred to as ADEGA DO CANTOR. Contact: telephone (+351) 968 776 971, email [email protected].
1.2. The purchase of any product from the ADEGA DO CANTOR Online Store implies acceptance of these General Conditions of Online Sale.
1.3. Any and all alcoholic beverages available for sale in the ADEGA DO CANTOR Online Store may only be purchased by persons of legal drinking age in their country of residence.
2. Product Information, Prices, and Content
2.1. ADEGA DO CANTOR reserves the right to modify, without prior notice and at any time, the information and commercial offer presented regarding: products, prices, promotions, commercial conditions, and services.
2.2. The images illustrating each product at ADEGA DO CANTOR may differ from the product subsequently delivered, and these same products are also subject to stock shortages.
2.3. Despite ADEGA DO CANTOR’s efforts, some products may be inaccurately priced, which is why the company checks prices whenever it processes orders. Consequently, the prices presented by ADEGA DO CANTOR are merely indicative and do not constitute a contractual offer. If the actual price of the product is lower than the advertised price, ADEGA DO CANTOR will refund the difference. If the price is higher, ADEGA DO CANTOR will inform the customer of this situation by email and give them the opportunity to decide whether to accept the new price or cancel the order within 15 days of the date the email was sent.
2.4. Under Portuguese law, all prices shown at ADEGA DO CANTOR include the applicable VAT rates, unless otherwise indicated.
3. Ordering and Payment
3.1. After ADEGA DO CANTOR confirms the order, an email will be sent to the contact address registered under the same name by the customer when the order was placed, with all the order details, delivery information, packaging, products, and prices. ADEGA DO CANTOR suggests that all customers confirm their details. If the customer does not receive the order confirmation email, they are requested to contact ADEGA DO CANTOR via our email address [email protected] so that this notification can be sent again to the customer’s email address.
3.2. If any of the details provided by the customer in the order are incorrect and/or the customer wishes to change any information, provided that the order has not yet been shipped, the customer is requested to contact us as soon as possible at [email protected] so that the change requested by the customer can be made on site. Changes to details of orders that have already been shipped will have to be reviewed by the ADEGA DO CANTOR team so that, together with the customer, the most appropriate solution can be found.
3.3. All orders at ADEGA DO CANTOR will only be processed after payment has been received. Placing an order does not in itself constitute a reservation of the products.
3.4. If an order cannot be fulfilled in whole or in part, ADEGA DO CANTOR will immediately contact the customer to find the most appropriate solution.
3.5. All orders placed with ADEGA DO CANTOR will be paid for in full upon delivery.
3.6. ADEGA DO CANTOR’s Online Store accepts payments by Multibanco, MB WAY, Payshop, credit or debit card (Visa and Mastercard), Apple Pay and Google Pay.
3.7. Orders placed with ADEGA DO CANTOR, regardless of the day on which they were placed, will always be shipped by carrier on Fridays.
3.8. Payments are received in euros, regardless of the currency in which the transaction is made. Conversion fees for payments made in other currencies will be borne by the customer.
3.9. In some cases, our customer service department may request documents in order to proceed with the order.
4. Shipping Costs
4.1. The prices shown for the products do not include shipping costs, which depend on the weight of the order and the delivery destination. Shipping costs can be estimated in the shopping cart by adding the desired products and filling in all the required fields in the simulator. The total shipping costs will also be calculated automatically when you place your order in the Online Store. Please note that the parameters of this calculation may vary and are subject to change without prior notice.
4.2. Due to our logistics procedures and shipping policy, the shipping cost of one product is equal to the shipping cost of 3 (or multiples of three) products in each order.
5. Shipping and Delivery
5.1. For orders to be shipped to the requested address, all mandatory fields must be filled in.
5.2. In general, after shipment, an order from ADEGA DO CANTOR takes the following time to be delivered: – Approximately 72 hours (business days) in mainland Portugal; – Approximately 15 business days in the Madeira and Azores Islands; – Approximately 4 to 7 business days in mainland Spain; – Approximately 6 to 12 business days in the rest of Europe; – Approximately 15 to 40 business days in the rest of the world.
5.3. After the goods have been shipped, tracking information will be sent by email with a link to track the shipment. If for any reason the customer does not receive the shipping confirmation, they should contact ADEGA DO CANTOR through our contact details so that all available information about the shipment of the order can be sent again.
5.4. After notification of shipment, customers should track the status of the shipment via the link provided by ADEGA DO CANTOR, so that they are aware of the status of the shipment until the order is delivered, as ADEGA DO CANTOR does not notify customers of each change in the status of the shipment.
5.5. All products shipped by ADEGA DO CANTOR must be checked upon delivery. If the customer finds that the order is damaged, they must return it immediately to the transport company, duly justify the reason for the return on the carrier’s delivery note, and immediately notify ADEGA DO CANTOR through our contacts.
5.6. If, after delivery, the customer finds that any of the items are not in conformity, they are requested to contact ADEGA DO CANTOR immediately via email at [email protected], indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as received and of all items, so that an internal investigation can be opened and the situation resolved as quickly as possible.
5.7. ADEGA DO CANTOR is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. Customers are responsible for any seizure of their orders, as well as for the payment of customs duties, if any. If the products are sold, ADEGA DO CANTOR will refund the amount due for those products. If in doubt, please contact ADEGA DO CANTOR before placing your order.
5.8. ADEGA DO CANTOR has contracted services with specialized carriers for deliveries in Portugal, Europe, and most countries around the world. Every effort is made to meet shipping and delivery deadlines, however, it should be noted that possible delays in deliveries may be beyond the control of ADEGA DO CANTOR, and in such cases, it is not possible to guarantee exact delivery times.
5.9. Most deliveries are made during business hours on working days to the shipping address indicated by the customer when placing the order.
5.10. In the event of an unsuccessful delivery attempt by the transport company due to absence, a delivery notice is always left in the customer’s mailbox with the carrier’s instructions. Depending on the service and the carrier, orders must be collected from the location indicated on the delivery notice, or the instructions requested on the notice must be followed.
5.11. If for any reason the customer is unable to receive the order or collect it from the location indicated by the carrier, the customer is requested to contact ADEGA DO CANTOR so that together we can find the most appropriate solution.
6. Contract termination
6.1. ADEGA DO CANTOR recognizes all its customers’ right to terminate contracts entered into with it remotely. the customer has the right to freely terminate a contract, without giving any reason, within a maximum period of 14 days from the date of receipt of the order to terminate the contract entered into on the website with the total or partial return of the order, and must notify ADEGA DO CANTOR by email to [email protected]; registered letter sent to our address.
6.2. The customer may cancel their order if, within 24 hours, they send an email expressly stating their intention to do so to [email protected].
6.3. Returning orders
All returns will be processed in accordance with the conditions set out below in the following topics:
a) The customer must send the items they wish to return, in perfect condition and in their original packaging, within a maximum of 14 days from the date of receipt of the order and accompanied by proof of purchase, to the address “Adega do Cantor, Quinta do Miradouro, Alamos – 8200-433 Guia ABF,” bearing the cost of returning the items. If it is not possible to return the items by regular mail, the customer may request a collection service from ADEGA DO CANTOR by emailing [email protected], indicating the desired collection date and address. The cost of the collection service will be borne by the customer and the amount will vary depending on the total weight of the items, based on the prices available at the time requested by the customer.
b) Defective products and incorrect shipments will be accepted for return, with ADEGA DO CANTOR being responsible for shipping and collection costs whenever the customer reports this circumstance within 15 (fifteen) days from the date of receipt of the product.
c) Once the goods have been received at our premises and their condition has been validated as compliant, their value will be refunded in accordance with the payment method used by the customer, or another solution previously agreed with the customer.
6.3.1. ADEGA DO CANTOR assumes responsibility for defects in the origin or primary material of the purchased product, and in cases where this is confirmed by ADEGA DO CANTOR’s specialized team, the product will be replaced or returned at no cost to the customer.
6.3.2. ADEGA DO CANTOR will not accept the return of the product after it has been used, or if it has been altered or modified.
6.4. ADEGA DO CANTOR is not responsible for deficiencies resulting from misuse, negligence, poor storage conditions, or causes of force majeure.
7. Applicable Law
7.1. All orders placed on the ADEGA DO CANTOR website are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions of Online Sale will be referred to the competent Portuguese court.
7.2. If the Customer is located outside mainland Portugal, ADEGA DO CANTOR hereby informs them that any legal proceedings must be brought exclusively before the Portuguese courts.
7.3. Under the terms and for the purposes of Article 18 of Law No. 144/2015 of September 8, we hereby inform you that the available ADR entity is the Lisbon Consumer Conflict Arbitration Center.
Sale of Services
1. ADEGA DO CANTOR offers online ticket sales for its activities at https://quintadomiradouro.com/en/wine-tourism/ or via email at [email protected].
2. The purchase of tickets online is not subject to prior registration, however, the user must have a valid and active email address to complete the purchase.
3. It is also the user’s responsibility to make responsible and appropriate use of the Online Ticket Office, providing only payment details that relate to themselves or with the express consent of the respective cardholder.
4. ADEGA DO CANTOR is not responsible for any damages resulting from the misuse of the Online Ticket Office.
a) Enter your identification and contact details and the information required to issue the card;
b) Depending on the selected payment method, you will be redirected to an external electronic payment processor, where you must follow the procedures indicated there;
c) The purchase is considered complete and validated when the user receives an email with the ticket(s) in PDF format from the address [email protected].
5. Once tickets have been purchased, exchanges or refunds can only be processed up to 24 hours before the start of the activity.
6. The user must go to ADEGA DO CANTOR on the selected date, bringing the ticket received. To do so, they must present a digital version of the museum/monument ticket together with the receipt for validation. It is not necessary to print the receipt.
Payment methods
The Online Ticket Office offers the following payment methods: Multibanco, MB WAY, Payshop, credit or debit card (Visa and Mastercard), Apple Pay and Google Pay. We cannot be held responsible for lost payments or any other damage caused by payments made by means not provided for on our website.
Price
Online Ticket Office prices are all quoted in euros. ADEGA DO CANTOR reserves the right to change prices without prior notice. The prices indicated at the time of purchase are the prices applicable at the time of purchase.
